Email and Communication Policy
Test Results Communication Policy
Communication Policy and Consent Form
Voicemail and Phone Communication Policy
After-Hours and Emergency Care Policy
Appointment Booking and Cancellation Policy
Retention and Destruction of Records Policy
Patient Intake and Registration Policy
Fee Schedule for Non-Insured Service
Disclosure of Personal Health Information (PHI) Policy
Patient Feedback and Complaints Policy
Common Vaccination Considerations
Who: All people ≥6 months old annually
Why: Protects against seasonal influenza and reduces complications in high-risk groups
Notes: Recommended especially for adults ≥65 years, pregnant people, immunocompromised, and those with chronic conditions
Who: All adults should receive a Tdap booster once in adulthood, then Td or Tdap every 10 years
Why: Protects against tetanus (from cuts), diphtheria (rare but serious respiratory infection), and pertussis (whooping cough)
Notes: Tdap is preferred once in adulthood to boost pertussis immunity
Who: Recommended for everyone through age 26 if not previously vaccinated; some adults 27–45 may benefit after shared decision-making
Why: Prevents HPV infection, cervical cancer, anal cancer, and genital warts
Notes: Usually given as a 2–3 dose series depending on age at initiation
Who: Adults ≥50 years
Why: Prevents shingles and postherpetic neuralgia
Notes: Recombinant zoster vaccine (Shingrix) — two doses, 2–6 months apart; high effectiveness even in older adults
Who: Adults ≥65 years and younger adults with chronic health conditions (heart, lung, liver disease, diabetes, immunocompromised)
Why: Prevents pneumococcal pneumonia, meningitis, and bloodstream infections
Notes: Two types (PCV20 or PCV15 + PPSV23) depending on age and health status — follow local guidelines
Who: All adults who have not been previously immunized or lack immunity (especially healthcare workers, people with diabetes, chronic liver disease, or certain high-risk behaviours)
Why: Prevents hepatitis B infection and chronic liver disease
Notes: Usually given as a 2–3 dose series depending on vaccine type
Who: Adults without evidence of immunity (born after 1957 with no documented two doses)
Why: Prevents measles, mumps, and rubella — important for travel and outbreak control
Notes: Two doses at least 28 days apart if needed
Who: Adults without immunity (no history of disease or documented vaccination)
Why: Prevents varicella infection and complications
Notes: Two doses, 4–8 weeks apart
Consent Forms
Medical Access Request Form (Print and bring with you)
Opioid Treatment Agreement